Refund policy

We hope you'll be 100% happy with your purchase, but should you wish to return your item(s), we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will then have a further 14 days to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mimi@ooyoo.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return postage is the customer's responsibility. We recommend you send your item carefully packaged to avoid damage and sent recorded delivery as we cannot be held responsible for lost items.

You can always contact us for any return question at mimi@ooyoo.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All items can be returned except sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.